Quality Assurance: Plans & Processes

Inspection and Test Plans & Non-Conformance Reporting

Course Overview

Duration: 1 Day (9:00 AM–4:00 PM)

This course is designed for mid-level leaders, project managers, site agents,supervisors and engineers involved in construction projects. It provides a thorough understanding of quality assurance processes, focusing on Inspection and TestPlans (ITPs) and Non-Conformance Reporting (NCRs). These tools are crucial in ensuring compliance, improving quality outcomes, and preventing costly rework.

Key topics include:

• Introduction to Quality Assurance in Construction: Understanding the role of QA in delivering high-quality projects.

• Inspection and Test Plans (ITPs) : Learn the logic and structure of ITPs, with practical exercises on creating effective plans that can be used on-site.

• The Positive Role of Non-Conformance Reports (NCRs) : How NCRs can be viewed as opportunities for learning and continuous improvement.

• Investigating and Reporting NCRs : Techniques for conducting thorough investigations to prevent recurrence.

• Continuous Improvement in Quality Assurance : Building a culture of quality and improvement through better processes.

Training Objectives

By the end of this course, participants will be able to

Inspection and Test Plans (ITPs)

• Understand the purpose and importance of ITPs in construction.

• Identify the key components of an ITP.

• Draft a practical ITP that ensures compliance and quality control.

• Recognise the role of ITPs in maintaining theGolden Thread Of information throughout the construction phase, ensuring traceability and regulatory compliance.

Non-Conformance Reports (NCRs)

• Understand the NCR process and how it can drive improvement.

• Perform root cause analysis to effectively address non-conformances.

• Apply strategies to prevent the recurrence of issues and foster continuous improvement in quality assurance processes.

Interactive Learning

The course includes hands-on group activities, including using LEGO to demonstrate the value of structured processes. Real-world case studies and documentation fromactual projects will be reviewed to provide practical examples of how ITPs and NCRs are applied on-site.

Who Should Attend?

This course is ideal for :

• Senior Leaders

• Project Managers

• Site Agents

• Section Engineers

• Graduate Engineers

• Placement Students

• Apprentices

• Site Supervisors

About the Trainer

The course is delivered by Construct Tuition, a specialist in practical construction training focused on improving quality. Their courses are designed to address common quality challenges, equipping engineers and supervisors with the skills they need to make informed decisions and adopt a "right first-time" approach. The trainer, Lorna Hagan, is a Chartered Quality Professional and Civil Engineer with over 20 years of experience in site engineering and quality management. Shehas contributed to some of the largest and most complex construction projects in theUK and Ireland. Her expertise ensures that participants not only understand the theory behind ITPs and NCRs but can also apply these principles in real-world settings to improve quality and performance on-site.